SHIPPING, RETURNS & EXCHANGES
Domestic Shipping (Orders Process Within 24-48 Business Hours):
Free Shipping on domestic orders over €25. (Applies in Cart)
USPS Standard Shipping (Delivery in 3-7 Days Avg) - €3.50
USPS Priority Mail: (1-3 business days depending on location) - €8.99
FedEx 2-Day Express Shipping - (Delivery in 2 Business Days) - €7.99
International Shipping (Orders Process Within 24-48 Business Hours):
Standard International Shipping - €4.95
Free Shipping on International Orders over €25. (Applies in Cart)
TRACK YOUR ORDER (INTERNATIONAL)
International Customers Warning: HK is not liable for shipping delays due to Customs and/or duties and taxes to the destination country.
International first class mail usually takes 1-2 business days to process after payment clears and a minimum 10-15 business days (2-4 weeks) for arrival. There is no detailed tracking for most first class International mail. Please allow additional delivery time for customs safety inspections, time varies per country. In delays due to international customs procedures.
International Customs Fees + Taxes:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
If you are not completely satisfied with our product or happy with your purchase, please let us know. Refunds and exchanges must be requested within 14 days upon delivery. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original package with a receipt or proof of purchase.
If you would like a refund, please ship the item(s) to:
Avenue Brigade Piron 88, 1080 Molenbeek-Saint-Jean,Belgum
Once we receive and inspect your returns, we will send you an email notifying if the return was approved or rejected.
If you would like to exchange your item(s), email us at [email protected] with the item number/sku (found at the end of the item title) and the item variation/color of the style that you want.*
ALL CLEARANCE ITEMS ARE FINAL SALE
PRODUCTS NOT AS DESCRIBED:
At GONDA, we build amazing fashion products at great prices but we understand that sometimes, things just don’t work out as planned.
If you happen to receive a defective/damaged item, we apologize for this inconvenience but please do email us at [email protected] and we'll resolve the problem with you immediately.