WHAT IS PREPPY PRODIGY'S RETURN POLICY?
Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your
original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned. This does not apply
for personalized orders. Personalized orders are non-refundable once your order is confirmed.
ARE PERSONALIZED ORDERS ELIGIBLE FOR RETURNS?
Our made-to-order products cannot be exchanged or returned, but if there’s a problem with your order please reach out to our customer care team
at [email protected] they will be happy to assist you.
IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?
Once we receive the returned item(s) the charges, excluding shipping costs, will be credited to the original method of payment in approximately 1-3 business days.
Please note that credits may take up to 10–14 days to appear on your statement.
Bloc G, Strada Mărăști, Deva 330100, Romania
Still a bit lost? Please feel free to email us at [email protected] or call us at +40 745684176